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Support & Contact Policy

 

Effective Date: 20 Dec 2024
Last Updated: 13 Nov 2025

At Brainox Tech, we are committed to delivering reliable and timely support for all our SaaS platforms, including:

  • Brainox AI – AI-powered tools and automation services
  • Doxmate – Healthcare AI Appointment Booking & WhatsApp Automation
  • Other subscription-based solutions provided by Brainox Tech

This Support & Contact Policy outlines how customers can reach us for assistance, inquiries, or urgent issues.

1. Support Channels

You can contact us through the following official channels:

Email Support

  • General inquiries: hello@brainoxtech.com
  • Privacy & data protection: privacy@brainoxtech.com
  • Billing & subscriptions: billing@brainoxtech.com (or hello@brainoxtech.com if preferred)
  • Technical support: support@brainoxtech.com

Website Contact Form

Available at:
https://brainoxtech.com/contacts/
Recommended for quick inquiries or general communication.

Phone & WhatsApp Support

  • Phone: +91 76654 27777
  • WhatsApp: +91 76654 27777

(Phone/WhatsApp availability may vary based on team hours.)

2. Support Hours

Standard Support

Monday – Saturday, 9:00 AM – 6:00 PM (IST)

Healthcare SaaS Emergency Support

Doxmate (Healthcare Clients) receive:
24/7 monitoring and critical-issue response
for urgent platform failures affecting patient appointment workflows.

3. Response Times

We aim to respond within the following timeframes:

  • General inquiries: within 24 hours
  • Billing/account issues: within 12 hours
  • Urgent technical issues (Healthcare SaaS): within 4 hours

Critical emergencies are prioritized immediately.

4. Self-Help Resources

We provide several resources to assist clients:

These resources help users troubleshoot common issues quickly.

5. Escalation Policy

If your concern is not resolved through standard support, you may request escalation.
Escalated issues are handled by:

  • A senior support engineer
  • Or a dedicated account manager (for eligible plans)

6. Data Protection Concerns

For issues related to:

  • Personal data
  • WhatsApp Cloud API processing
  • Healthcare patient records
  • GDPR, HIPAA, or compliance-related matters

Please contact our Data Protection Office:

privacy@brainoxtech.com

7. Updates to Support Policy

We may update this policy to improve support quality or reflect operational changes.
Any updates will reflect a revised “Last Updated” date.
Continued use of our services confirms acceptance of any updates.

8. Company Contact Information

Brainox Tech
Email: support@brainoxtech.com
Website: https://www.brainoxtech.com

www.brainoxai.com

www.doxmate.in
WhatsApp: +91 76654 27777

AI
💬 Riva - AI Consultant