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Privacy Policy

 

Effective Date: 19 Aug 2025
Last Updated: 13 Nov 2025

Brainox Tech (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy applies to all services we operate under:

By using any of our websites, platforms, or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate and improve our services.

a) For Healthcare SaaS (Doxmate)

  • Patient details (name, phone number, appointment information)
  • Clinic/hospital staff details (for account creation and access)
  • WhatsApp communication data via WhatsApp Cloud API
  • System logs (reminder timestamps, booking events)

We do not collect medical records except appointment-related data.

b) For Brainox AI (AI SaaS Platform)

  • User account details (name, email, organization info)
  • Input/output data submitted through AI tools
  • Usage logs, analytics, and interactions
  • API access data and authentication tokens (if applicable)

c) General Website & Platform Data

Applies to all users across brainoxai.com, doxmate.in, and brainoxtech.com:

  • IP address, browser type, device information
  • Cookies and tracking data
  • Customer support communications (email, chat, forms)

2. How We Use Your Information

We use collected data only for legitimate and service-related purposes:

For Doxmate (Healthcare Platform)

  • Automate appointment booking and rescheduling
  • Send WhatsApp reminders, confirmations, and follow-ups
  • Facilitate clinic/hospital workflow automation
  • Ensure reliable patient communication

For Brainox AI (AI SaaS Tools)

  • Deliver AI features, automation, chat tools, and productivity solutions
  • Improve platform performance and user experience
  • Provide customer support and technical troubleshooting

General Uses

  • Maintain account security and prevent unauthorized access
  • Improve service performance and fix technical issues
  • Comply with legal and regulatory requirements
  • Respond to inquiries and support requests

3. How We Share Information

We do not sell or rent personal data.

Information may be shared only in the following cases:

a) With Trusted Third-Party Providers

Including:

  • AWS (hosting & infrastructure)
  • Meta / WhatsApp Cloud API
  • Email delivery services
  • Payment processors
  • Analytics platforms

These providers must follow strict confidentiality and security rules.

b) With the Clinic/Hospital (Doxmate)

Only patient data belonging to that specific healthcare provider is shared with them.

c) Legal Compliance

We may disclose data if required to comply with:

  • Laws
  • Court orders
  • Government inquiries

4. Security & Data Protection

We implement strong safeguards such as:

  • AWS cloud hosting with restricted access
  • Encryption of WhatsApp communications
  • Role-based access control for hospital/clinic staff
  • Minimal staff access within Brainox Tech
  • Regular monitoring, backups, and secure data handling

No online system is completely risk-free, but we take appropriate measures to protect your data.

5. Data Retention & Deletion

Doxmate (Healthcare Data)

  • Patient data is stored only during the subscription period.
  • Clinics/hospitals may request deletion at any time.

Brainox AI (Platform Data)

  • User account data is retained until you delete your account or request removal.

General Deletion Request

To request deletion of any data, email hello@brainoxtech.com.
We will process requests in compliance with applicable laws.

6. Use of Meta & WhatsApp Data

We comply fully with Meta Platform Terms and WhatsApp Cloud API rules.

We do not:

  • Sell or share WhatsApp/Meta data
  • Use the data for unrelated marketing
  • Perform profiling outside appointment workflows

We only use WhatsApp Cloud API for:

  • Booking appointments
  • Sending reminders
  • Clinic/hospital communication needs

7. Cookies & Tracking Technologies

Our websites may use:

  • Cookies
  • Google Analytics
  • Meta Pixel (Facebook Pixel)
  • Other analytics tools

Cookies help improve functionality and measure performance.
Users may disable cookies through browser settings.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have rights to:

  • Access your personal data
  • Correct or update information
  • Request deletion
  • Restrict or object to processing
  • Opt out of marketing
  • Request data portability

Submit requests to hello@brainoxtech.com.

9. International Data Transfers

Because our platforms use AWS cloud infrastructure, data may be stored or processed in servers outside your country.

We ensure:

  • Compliance with international data protection standards
  • Use of standard contractual clauses or equivalent protections

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be reflected with the “Last Updated” date.
Continued use of our services means acceptance of updated terms.

11. Contact Us

For questions or privacy-related requests, contact:

Brainox Tech
Email: hello@brainoxtech.com
Website: https://www.brainoxtech.com
Brainox AI: https://brainoxai.com
Doxmate: https://doxmate.in

AI
💬 Riva - AI Consultant