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Refund & Cancellation Policy

 

Effective Date: 20 Dec 2024
Last Updated: 13 Nov 2025

At Brainox Tech, we value our customers and are committed to providing a smooth, reliable experience across all our SaaS platforms, including:

  • Brainox AI – AI-based tools & automation services
  • Doxmate – Healthcare AI Appointment Booking, Rescheduling & WhatsApp Automation
  • Any other subscription-based SaaS solutions provided by Brainox Tech

This Refund & Cancellation Policy explains how customers may cancel their subscriptions and request refunds.

1. Subscription Cancellation

  • Customers can cancel their SaaS subscription at any time by contacting us at hello@brainoxtech.com or through their account dashboard (if available).
  • Cancellation becomes effective at the end of the current billing cycle (monthly or annual).
  • Even after initiating cancellation, users retain full access to the platform until the billing cycle ends.

2. Refund Policy

Monthly Subscriptions

  • Payments for monthly plans are non-refundable once the billing cycle has begun.
  • Customers may cancel anytime to avoid being charged for the next month.

Annual Subscriptions

  • Refunds for annual plans may be requested within the first 14 days of purchase or renewal.
  • After the 14-day period, annual subscription payments become non-refundable.

Service Issues

If a verified technical problem prevents use of the platform and our support team cannot resolve the issue, we may issue:

  • A partial refund, or
  • A full refund, depending on the severity of the issue

This is determined at our discretion.

3. No Refunds For

Refunds will not be provided for:

  • Change of mind after purchase
  • Unused service time or failure to use the platform
  • Violations of our Terms of Service
  • Issues caused by third-party providers outside our control, including:
    • WhatsApp Cloud API
    • Meta / Facebook systems
    • AWS hosting or outages
    • Internet or device issues on the user’s side

4. How to Request a Refund

To request a refund, clients must:

  1. Email us at hello@brainoxtech.com
  2. Include:
    • Registered account email
    • Name or company name
    • Subscription plan
    • Reason for refund

Processing Timelines

  • Refund requests are reviewed within 7–10 business days
  • Approved refunds are processed within 10–15 business days
  • Refunds are issued to the original payment method only

5. Policy Updates

We may update or revise this Refund & Cancellation Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of our services after any update constitutes acceptance of the updated policy.

6. Contact Us

For questions about cancellations or refunds, contact:

Brainox Tech – Billing Department
Email: hello@brainoxtech.com
Website: https://www.brainoxtech.com

AI
💬 Riva - AI Consultant