Introduction to the Brainox AI Support System
At Brainox AI, we aim to provide our clients with the best possible support for their software and website development needs. To ensure a smooth, efficient, and organized process, we’ve developed a Support Ticket System. This system allows you to easily submit queries, report issues, and request assistance, ensuring that all of your concerns are addressed promptly and professionally.
How It Works:
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Submit a Support Ticket: When you encounter an issue or have a question related to our services, you can create a support ticket through your Client Dashboard. Each ticket you create will be assigned a unique identification number for tracking purposes.
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Categorize Your Request: To ensure your issue is routed to the right team, you will need to select a category (e.g., website development, software bug, billing issue, etc.) when creating your ticket. This helps us respond faster and more efficiently.
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Track Ticket Status: Once a ticket is submitted, it will be assigned to a relevant support team member. You can view your ticket’s current status, including:
- Open: Your ticket has been received and is awaiting review.
- In Progress: Our team is actively working on resolving your issue.
- Awaiting Client Response: We need more information from you to proceed.
- Resolved: The issue has been addressed and resolved.
- Closed: The ticket is complete, and no further action is required.
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Communication: You can communicate directly with the support team via the ticketing system. This helps keep all conversations related to the issue in one place, ensuring no details are lost.
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Knowledge Base Access: Before submitting a ticket, we encourage you to check out our Knowledge Base for answers to common issues and frequently asked questions. This section is designed to provide quick solutions and save time for both you and our team.
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Response Time: Our support team is committed to responding to tickets within a specified time frame based on the priority of the issue. High-priority tickets, such as critical website or software issues, will be addressed as quickly as possible, while general inquiries may have a slightly longer response time.
This system is designed to streamline the support process, ensuring that your issues are addressed in a timely and organized manner. Should you need any help, feel free to log in to your client dashboard and submit a ticket—we’re here to assist you!