Creating a Support Ticket

When you need assistance with software or website development, you can easily submit a support ticket through the Brainox AI Support System. Follow the steps below to ensure your query is handled efficiently:

Step 1: Log in to Your Client Dashboard

1. Navigate to the Brainox AI Client Dashboard by visiting [your domain link].
2. Use your registered email and password to log in. If you’ve forgotten your password, click on the ‘Forgot Password’ link to reset it.

Step 2: Access the Support Section

1. Once logged in, locate the ‘Support’ section in the main menu or dashboard.
2. Click on ‘Create New Ticket’ to begin the submission process.

Step 3: Choose the Appropriate Category

1. Select the category that best matches your issue from the dropdown menu (e.g., Software Development, Website Development, Billing, etc.).
2. Choosing the right category ensures that your ticket is directed to the appropriate team for faster resolution.

Step 4: Provide a Descriptive Subject Line

1. In the ‘Subject’ field, provide a clear and concise description of your issue or request (e.g., "Bug in Website Payment Gateway" or "Feature Request for Software Integration").
2. This helps our team quickly identify the nature of your request.

Step 5: Detail the Issue or Request

1. In the ‘Description’ field, explain the issue in detail. Provide as much relevant information as possible, including:
   • The steps that led to the problem.
   • Screenshots (if applicable) to visually describe the issue.
   • Any error messages or warnings received.
   • The browser or device you’re using (for website-related issues).
   • Any additional context that will help us understand the problem.
   For development requests, outline what feature or change you’re asking for and why.

Step 6: Attach Supporting Files (Optional)

1. If applicable, attach files like screenshots, documents, or error logs to help clarify the issue. Use the ‘Attach Files’ button to upload any relevant files.

Step 7: Set Priority Level

1. Select the priority of your issue:
   • Low: General queries or minor issues.
   • Medium: Standard requests or non-critical problems.
   • High: Urgent issues requiring immediate attention (e.g., website is down or major software bug).
   This helps our team prioritize tickets based on the level of urgency.

Step 8: Submit the Ticket

1. After completing all required fields, click the ‘Submit’ button.
2. You will receive a confirmation message, and a unique ticket number will be assigned to your request for tracking purposes.

Step 9: Track Your Ticket

1. You can view and track the progress of your support tickets from the ‘My Tickets’ section in your dashboard.
2. The ticket status will update as our team works on resolving the issue.

By following these steps, you can quickly submit a ticket and receive the necessary support for any software or website development-related issues. Remember, the more detailed your ticket, the faster we can resolve your problem!